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Responsible Gaming Policy

1. Our Commitment

At CrixCasino (hereinafter casino-crix.com), we believe gambling should be strictly for entertainment. While most users play for fun, we acknowledge that gambling can be addictive. We are dedicated to providing a safe environment and tools to help you stay in control.

Operator Information: The Website is operated by Fortuna Games N.V. (Reg. No. 162413, Curacao), licensed by the Curaçao Gaming Control Board (License No. OGL/2024/112/0974). Payment processing is handled by Deltaprime Limited (Cyprus).

2. Principles of Safe Gambling

To ensure your time at casino-crix.com remains positive, we recommend following these guidelines:

  • Budgeting: Set a deposit limit before you begin. Never gamble with money you cannot afford to lose.
  • No Chasing Losses: Treat losses as the cost of entertainment. Trying to win back lost money usually leads to bigger losses.
  • Time Management: Set a strict time limit for your sessions. Gambling should not interfere with your daily life or other hobbies.
  • Emotional State: Do not play if you are stressed, depressed, or under the influence of alcohol or medication.
  • One Account: Maintain only one account to easily track your spending and time.

3. Protection of Minors

CrixCasino services are strictly for users aged 18 and older. We reserve the right to verify the age of any customer. To prevent minors from accessing gambling sites, we recommend parents use filtering software such as FamiSafe or similar internet blockers. Always keep your login credentials private.

4. Self-Exclusion

If you feel you are losing control or developing a gambling addiction, you can request Self-Exclusion. This measure allows you to voluntarily block access to your account for a specific period.

  • Duration: You can choose a period between 6 months and 5 years.
  • How to Activate: Contact our support team at [email protected].
  • Conditions: Self-exclusion is irreversible for the chosen duration. During this time, you are strictly prohibited from creating new accounts. Any attempt to bypass this rule will result in a permanent ban and forfeiture of funds.

5. Seeking Help

If you suspect you have a gambling problem, we encourage you to take a self-assessment test and seek professional help.

  • Self-Test: BeGambleAware Self-Assessment
  • Support & Info: BeGambleAware Safer Gambling

For any questions regarding our policies, please contact us at [email protected].

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