Introduction and Licensing

By accessing casino-crix.com, you agree to these Terms and Conditions. The Website is operated by Fortuna Games N.V. (Reg. No. 162413, Curacao), licensed by the Curaçao Gaming Control Board (License No. OGL/2024/112/0974). Payment processing is handled by the subsidiary Deltaprime Limited (Cyprus). If you do not agree to these terms, please discontinue use of the services immediately.

Account Registration and Eligibility

Age Requirement: Services are available only to individuals aged 18 or older.
Restricted Jurisdictions: Users from specific countries, including but not limited to the USA, UK, France, Netherlands, Ukraine, Russian Federation, and others listed in the full policy, are prohibited from registering.
Single Account Rule: Only one account is permitted per person, household, IP address, or device. Duplicate accounts will be closed, and winnings forfeited.
Verification: You must provide accurate personal data. We reserve the right to perform KYC checks at any time.

Deposits and Withdrawals

Deposits: Must be made from payment methods registered in your own name. Third-party deposits are strictly prohibited. All deposits must be wagered at least 3 times before withdrawal to comply with AML regulations.
Withdrawal Limits:
- Max per transaction: €1,000.
- Max per day: €3,000.
- Max per month: €20,000.
Processing: Withdrawals are typically processed within 3 banking days following successful identity verification.
Jackpots: Progressive jackpot wins are paid in full, regardless of monthly limits.

Bonus Policy

Wagering Requirements: Unless stated otherwise, the standard wagering requirement is 30x for Casino bonuses and 15x for Sportsbook bonuses.
Expiration: Bonuses generally expire after 30 days.
Contribution: Slots contribute 100% towards wagering, while Table Games contribute 10% or less. Please check specific bonus terms for details.
Abuse: Strategies such as delaying game rounds to clear wagering after a bonus has expired are considered abuse and will result in voided winnings.

Anti-Fraud and Prohibited Activity

Fair Play: Collusion, use of bots, AI software, or “soft playing” is forbidden.
VPN Usage: Using a VPN or proxy to mask your location or bypass geo-restrictions constitutes a breach of terms and will lead to account termination.
Arbitrage: Arbitrage betting and Value Betting on sports are strictly prohibited. We reserve the right to void bets and withhold funds if such activity is detected.

Sports Betting Rules

Settlement: Bets are settled based on the official result at the end of regular time (unless “including overtime” is specified).
Errors: We reserve the right to void bets placed on obvious errors (palpable errors) regarding odds or starting times.
Early Payout: This feature may be available for specific markets but is not guaranteed.

Limitation of Liability

casino-crix.com is not liable for technical malfunctions, server disruptions, or internet connection failures. In the event of a system error, all wagers are void. Refund requests are handled at the sole discretion of the management within 72 hours.

Intellectual Property

All content on casino-crix.com, including text, logos, and software, is the exclusive property of the operator. Unauthorized reproduction or use of the brand trademark is strictly prohibited.

Complaints

If you have a dispute, please contact [email protected]. If a resolution is not reached, you may escalate the complaint to our ADR provider ([email protected]).